NCKU Online Payment

UIUX Designer

Project Overview

We developed an online payment platform specifically designed for students, enabling them to complete transactions seamlessly and efficiently. This project was a collaborative effort with the National Cheng Kung University Atelier Future (成功大學未來智慧工廠) and Bank SinoPac. The platform launched in September 2021. In 2022, the user penetration rate reached 30%, with an average of 962 monthly transactions. By the end of 2023, it had attracted over 4,000 unique users, facilitating more than 15,000 transactions. The data indicates a growing trend, reflecting increased user reliance on the system.For more report, please click here.

My Contributions

Designed the UI guidelines, optimizing them for both desktop and mobile platforms.
Collaborated closely with frontend engineers to ensure smooth integration and implementation of the UI.

Role

UIUX Designer

Team

2 PM
1 UIUX Designer (me)
2 Frontend
1 Backend

TImeframe

2021/02-2021/04
2 months

Tools

Figma

Snapshot

User Data

year	number of transactions	unique users	total amount
2021 (07/01-12/31)	2,278	936	678,050
2022	11,553	3,548	3,829,640
2023 (01/01 - 02/17)	2,530	1,563	630,365

Note: There is around 23,000 students in 2023, but not everyone have bills needs to pay. It is estimated that around 12,000 students are responsible for payments.

In 2022, the user penetration rate increased significantly to 30%, up from 8% in 2021, indicating a rise in system adoption across the campus.
The average number of transactions per month reached 962 in 2022, more than 2.5 times the 379 transactions per month recorded in 2021, demonstrating a notable surge in system usage.
Additionally, the average transaction value per user grew to 1,079 TWD in 2022, compared to 724 TWD in 2021, highlighting an increasing dependence on the system by individual users.

Background

Despite the prevalence of online and alternative payment methods in recent years, students in NCKU were still required to pay their bills using physical payment machines. Common complaints included machine malfunctions due to age and insufficient availability, leading to long queues for simple transactions. In this case, we aimed to create an online payment for the students to solve the issue. Cooperated with National Cheng Kung University Atelier Future (成功大學未來智慧工廠) and Bank SinoPac, we successfully implemented this system to resolve these problems.